Cancellation & Refund Policy

At Libiduo.in, your privacy, hygiene, and satisfaction are extremely important to us. Due to the personal and sensitive nature of our products, we follow a strict cancellation, refund, and exchange policy to ensure the safety and integrity of every item we deliver.

Order Cancellation:

  • You may cancel your order before dispatch without any charges.

  • Once the order has been shipped, cancellation is no longer possible.

Refunds:

  • We do not offer refunds on shipped products, as intimate and personal items cannot be returned due to hygiene concerns.

  • However, if your order arrives with a manufacturing defect or is damaged, please contact us within 24 hours of delivery with an unboxing video showing the issue. After review, we may offer a replacement of the same item.

Exchanges:

  • Exchanges are only available for products that are:

    • Defective

    • Unused

    • Returned in their original, sealed packaging

  • Exchanges will not be accepted for wrongly ordered items or change-of-mind requests.

  • To request an exchange, you must notify us within 24 hours of delivery. Once approved, the product must be returned for inspection. If it passes our quality check, a replacement will be shipped within 3 business days.

Prepaid Order Cancellation:

  • If a prepaid order is canceled before dispatch, we will issue store credit equal to the order value. This credit can be used for future purchases on Libiduo.in.

We kindly ask you to double-check your order before confirming it, as returns or refunds are not permitted once the item has been shipped. If you need assistance or have any concerns, our support team is always ready to help.